Installer terms
The short version: you pay only for enquiries you accept, bad ones are refunded, and you can leave whenever you like.
1. Who we are
The Fit-Out Network introduces businesses that need commercial fit-out work to independent installers. We do not carry out the work and we are not a party to any contract between you and a customer.
2. Joining
To join you must hold public liability insurance, and employer's liability insurance if you employ anyone, and keep both in force. You must have a Google rating of 4.5 or above, or give us references we can check. We may ask for evidence of insurance, accreditations and past work before you receive an enquiry, and again at any time.
3. Enquiries
Each enquiry may be passed to more than one installer who covers that trade and area. We tell you the trade, the postcode area and the rough size before you accept it. You get the customer's contact details when you accept.
4. What you pay
You pay per enquiry you accept, from prepaid credits, or a monthly fee for an area. We confirm your prices in writing before you buy credits or take an area, and we give 30 days' notice of any change. Customers never pay us.
5. Refunds
We refund an enquiry that is fake, a duplicate of one you already had from us, outside the trade or area you signed up for, or where the contact details do not work. Tell us within 7 days of receiving it. Not winning the job is not grounds for a refund.
6. No tie-in
There is no minimum term. You can pause or leave at any time by emailing us. If you leave, we refund any unused prepaid credits.
7. Your work
You quote, contract and get paid by the customer directly. You are responsible for your quote, your work, your people on site, and for meeting Building Regulations, the CDM Regulations and all other health and safety law. We are not liable for your work or for any dispute between you and a customer.
8. How you treat customers
Contact the customer within one working day of accepting an enquiry. Be honest about price and timing. Do not pass their details to anyone else or use them for anything except this job.
9. Customer details
You receive customer details as an independent controller under UK data protection law. Keep them secure, use them only to quote for and carry out the job, and delete them when you no longer need them.
10. Your listing and reviews
If you agree, we show your business name, trades, areas and Google rating on this site, with a link to your Google profile. We ask customers for feedback after each job and may publish it.
11. Removal
We may pause or remove an installer whose insurance lapses, who gives us false information, who mistreats customers, or whose feedback is consistently poor. We refund unused prepaid credits if we remove you.
12. Our liability
We do not promise any number of enquiries or that an enquiry will become a job. Our total liability to you is limited to the amount you paid us in the three months before the claim. Nothing here limits liability that cannot be limited by law.
13. Changes and law
We may update these terms and will email you at least 30 days before a change takes effect. These terms are governed by the law of England and Wales.
Last updated 2026-11-15. Questions: [email protected]